Privacy Policy
Client Privacy Policy
Ghita Andersen does not sell or rent personal information to marketers or third parties, but may share it with trusted third parties. In some circumstances, it may be necessary to disclose personal information to law enforcement, government officials, or other third parties for legal or safety reasons.
Exceptions to Consent:
When a person or persons are believed to be at risk of serious harm, confidentiality must be waived under a duty of care. This means that the appropriate authorities, and/ or family members will be notified, in accordance with Qld law.
Additionally, other exceptions may occur: We may use stories for case studies in our social media sites - but without names. And we may ask a client to give verbal or written consent to creating a video review which may be used on social media or our websites. Google reviews are also public and anyone can read these.
VIDEO and PHONE PRIVACY:
When booking phone or video sessions, clients automatically give their consent to be on video or phone sessions with whichever digital format they have agreed to. Please note that we cannot guarantee privacy during phone appointments or when using apps such as Facebook Messenger, Whatsapp, Skype or Zoom. as this is beyond our scope to control. However, we aim to adhere to government policies for telehealth services as much as is reasonably possible. Here is the link to the guidelines set by the Australian government:
http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/F47F4FC1848FAEC2CA25855D008395C9/$File/Factsheet-privacy-checklist-for-telehealth-services-20200804.pdf
If a client records sound/ images/ video during a session without approval:
It is a breach of privacy for client or coach if recordings are made in session without coach approval or client consent. Importantly, a client's own breach may make them liable for legal proceedings if they disclose the information in the form of recordings (photos, charts and diagrams, audio, video) without the coaches's consent. Clients have been informed of and consented to Ghita Andersen's privacy clauses when they signed the intake form.
Client Notes After Termination:
No clients notes will be shared or divulged unless a court order requires it and only specific information relevant to a case will be allowed.
Storage of Files
We limit the information given online through an encrypted booking system, hard copy intake forms and no cloud accounting or file back-ups.
At Ghita Andersen Coaching we comply with the following laws and practice standards relating to privacy and health records:
If you are not happy with our policies please let us know.
Ghita Andersen does not sell or rent personal information to marketers or third parties, but may share it with trusted third parties. In some circumstances, it may be necessary to disclose personal information to law enforcement, government officials, or other third parties for legal or safety reasons.
Exceptions to Consent:
When a person or persons are believed to be at risk of serious harm, confidentiality must be waived under a duty of care. This means that the appropriate authorities, and/ or family members will be notified, in accordance with Qld law.
Additionally, other exceptions may occur: We may use stories for case studies in our social media sites - but without names. And we may ask a client to give verbal or written consent to creating a video review which may be used on social media or our websites. Google reviews are also public and anyone can read these.
VIDEO and PHONE PRIVACY:
When booking phone or video sessions, clients automatically give their consent to be on video or phone sessions with whichever digital format they have agreed to. Please note that we cannot guarantee privacy during phone appointments or when using apps such as Facebook Messenger, Whatsapp, Skype or Zoom. as this is beyond our scope to control. However, we aim to adhere to government policies for telehealth services as much as is reasonably possible. Here is the link to the guidelines set by the Australian government:
http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/F47F4FC1848FAEC2CA25855D008395C9/$File/Factsheet-privacy-checklist-for-telehealth-services-20200804.pdf
If a client records sound/ images/ video during a session without approval:
It is a breach of privacy for client or coach if recordings are made in session without coach approval or client consent. Importantly, a client's own breach may make them liable for legal proceedings if they disclose the information in the form of recordings (photos, charts and diagrams, audio, video) without the coaches's consent. Clients have been informed of and consented to Ghita Andersen's privacy clauses when they signed the intake form.
Client Notes After Termination:
No clients notes will be shared or divulged unless a court order requires it and only specific information relevant to a case will be allowed.
Storage of Files
We limit the information given online through an encrypted booking system, hard copy intake forms and no cloud accounting or file back-ups.
At Ghita Andersen Coaching we comply with the following laws and practice standards relating to privacy and health records:
- The Privacy Act 1988 (Commonwealth)
- Recommendations, guidelines and policies set down by the Australian Information Commissioner
- QLD State legislation/ Federal Legislation
- Queensland Information Privacy Act 2009
- Telehealth Guidelines
If you are not happy with our policies please let us know.
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